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Frequently Asked Questions (Edinburgh Hostels)
What are the check in and check out times?
Check in is 2pm and check out is no later than 10.30am.
Castle Rock Hostel and High Street Hostel are open 24 hours so if you need to check in late or check out early in the morning it wont be a problem. Please contact the hostel if you will be arriving after 2am though.
Royal Mile Backpackers is open 6.30am-3am. Check in is not possible between 3am and 6.30am in the morning. Guests have access to the hostel 24 hours. Check out at Royal Mile Backpackers is also 24 hours. During August (for the Edinburgh Festival) all services are 24 hours.
What is the latest I can check in?
2 am is the latest you can check in, if your going to be arriving later than that please contact us directly.
Can I leave my bags at the hostel?
Yes you can leave your bags free of charge before you check in and after you have checked out, up until 10pm. We also have long term storage available for a small fee.
Is there bike storage available?
Yes there is bike storage available, we do recommend you use a lock however. If you are staying at Royal Mile Backpackers then the bike storage is across the street at High Street Hostel.
What are the rooms like?
Twin rooms have 2 single beds, double rooms have 1 double bed, triple rooms have 3 single beds and quads have 4 single beds. Dorms rooms will have between 6 and 16 beds and have bunk beds and personal lockers (you do not need your own lock).
Do you have rooms for families with children?
Unfortunately our guests must be at least 18 years old to stay here.
Where is the hostel located?
We have 3 hostels located in the Old Town of Edinburgh:
- Castle Rock Hostel, 15 Johnston Terrace, an award winning hostel located right next to Edinburgh Castle
- High Street Hostel, 8-18 Blackfriars St, just off the Royal Mile right in the heart of Old Town
- Royal Mile Backpackers, 105 High St, right on the Royal Mile in the centre of the Old Town
What is there to do in Edinburgh?
There is plenty to do both in the city centre and out of town. The medieval Old Town and the Georgian New Town give Edinburgh it’s title as a UNESCO World Heritage Site so there’s plenty to explore as well as a range of other fantastic attractions, great shopping and of course Edinburgh Castle! Out of town there are options such as the 15th Century Rosslyn Chapel or why not take a MacBackpackers Tour and get into the Highlands of Scotland to visit the mysterious Nessie and explore the stunning Isle of Skye.
How do I get there from the airport/train station/bus station?
All of our Edinburgh hostels are within walking distance of Edinburgh’s St Andrews Square Bus Station and Edinburgh’s Waverley Train Station.
From the Edinburgh Airport take the blue airport bus no.100 (costs £3.50 one way and takes about 35 minutes) into the city centre and get off at Waverley Bridge. There is a bus every 10 -15 minutes to and from the airport. From there walk away from Princes St. towards a small roundabout and cross straight over the roundabout onto Cockburn Street. At the top of Cockburn Street you will easily be able to find your hostels using each hostel’s map:
Is linen included?
Yes all bed linen is included.
Are there towels or hairdryers available?
Yes, we hire towels for 20p and hairdryers are free but require a deposit.
Do you accept group bookings?
Yes we do but for any bookings over 6 persons please contact us directly. Sorry but we don’t take stag or hen dos.
What is your cancellation policy?
Cancellations up to 48 hours prior to the day of check-in – 90% refund (10% administration fee). After that you will be charged your first nights accommodation. No-shows may be charged the entire amount of their stay.
** HOGMANAY CANCELLATION POLICY **
For bookings over the Hogmanay (New Year) period the following conditions apply:
- No changes or refunds to group bookings (6 guests or more) after November 30th.
- Any booking requesting a refund more than 7 days in advance will receive a 90% refund.
- Cancellations less than 7 days in advance receive no refund.
Are there laundry facilities?
Yes we have a laundry service available for £3.50. Our staff wash, dry, fold and deliver your clothes to your room all in the same day!
Is there a kitchen?
Yes, all of our hostels have fully equipped kitchens with stove tops, ovens, microwaves fridge space etc. for your use.
Can we drink alcohol in the hostel?
Yes. We don’t sell alcohol in the hostels, but there many shops nearby where you can buy beer, wine, spirits etc.